Frequently Asked Questions
Guelph's locally owned medical ride service • Clear answers, no fine print
Where We Operate
Guelph-based, local & regional
Based in Guelph, Ontario and serving Guelph + surrounding areas including Kitchener, Waterloo, Cambridge, Fergus, Elora, Hamilton, Mississauga, Toronto, London, and more. Locally owned and operated. All rides must start or end in Guelph.
Who We Help
Seniors, wheelchairs, walkers, families
Anyone in Guelph who can't take the city bus and needs a safe ride to medical appointments, therapy, or hospital discharge. Seniors, wheelchair users, walker users, post-surgery, dialysis, and families booking for a parent.
We don't just do curb-to-curb. We come to your door, assist with bags, help you to the van, and ensure you're safely inside at your destination. Especially important for seniors, post-surgery, dialysis, and wheelchair users. Wait and return can be included.
Rear-entry ramp, Q'Straint securement system. Room for 1 wheelchair + 3 passengers. We also accommodate walkers and canes. Tell us what you're bringing when you book.
Booking & Riders
Attendants, service animals, appointments
Yes. 1 attendant / companion rides FREE. We have space for 3 passengers total plus the wheelchair client. Great for peace of mind.
Yes. Service animals ride FREE. Please let us know in advance so we can prepare space.
Medical appointments, hospital discharges, dialysis, day programs, physiotherapy, lab work, chemotherapy, eye injections, dental, etc. If you need to get there, we get you there.
Call 226-446-5050, email contact@supportiveride.ca, or use the Book A Ride form.
Pricing & HST
Flat-rate, no surge, receipt provided
Flat-rate pricing — no meter running. Price depends on distance. Attendant and service animal are free. Call or email for a quote: 226-446-5050 or contact@supportiveride.ca. Receipt for insurance / ODSP provided.
CRA says 0% HST when: (a) trip to/from hospital/clinic/doctor, (b) assistance required due to age/medical, (c) proof on file within 48h. You can upload appointment letter, MyChart screenshot, or after-visit slip when you book on our Book A Ride form. We keep proof for audit.
Safety, Insurance & Policies
Licensed, insured, certified drivers
No. We are non-emergency medical transportation (NEMT). For emergencies, please call 911. If you become unwell during transport, our First Aid/CPR trained driver will pull over, call EMS, and administer CPR if necessary.
No stretcher. Bariatric with assistance only - Call us for assessment. We want to ensure safe securement and comfort.
Yes. Commercial Auto Insurance $3M liability. MTO inspections 2x per year. Drivers: CPR/First Aid Level C, Vulnerable Sector Check, PASS Certified, AODA, WHMIS, IPAC, PHIPA, Q'Straint Securement, WSIB. Locally owned.
Life happens — please cancel at least 2 hours before your pickup time and there is no charge. Cancelling less than 2 hours before pickup, or no-show: $100 charge. Call us and we'll work with you — we are flexible.