Privacy Policy – Supportive Ride Company Ltd.

Effective: September 7, 2026 | Guelph, ON | 226-446-5050 | contact@supportiveride.ca | https://supportiveride.ca

1. Business Licensing
Our service is PRE-BOOKED ONLY, no street hails, no taxi stand, flat-rate.

2. What we collect
Via IvyForms on /book-a-ride/: name, phone, email, pickup/drop-off, time, mobility type (ambulatory / wheelchair / walker), attendant / service animal, special instructions. Trip logs required by City: date, time, origin/destination, fare, driver name are retained.

3. Why – PHIPA / PIPEDA Ontario
To provide safe door-through-door transportation, Q'Straint securement, confirm bookings, meet AODA, insurance ($3M Commercial Auto Liability), and MTO inspection requirements. Personal Health Information is collected only with your consent for safe transport.

4. Protection
Data encrypted in IvyForms, access only to staff with Vulnerable Sector Check, PASS, PHIPA, IPAC, CPR/First Aid C, AODA. Vehicle sanitized, fire extinguisher, first aid kit. Records kept 7 years per insurance, then deleted.

5. Sharing
We do NOT sell data. Shared only with: IvyForms (processor), web host, insurer if required, or by law. One attendant and one service animal free – no data shared.

6. Cookies
Site uses SpeedyCache, SiteSEO for performance. You can disable cookies. No tracking of health data for ads.

7. Your Rights
Access/correct/delete your info by emailing contact@supportiveride.ca. Withdrawing consent may prevent booking. Complaints: Information and Privacy Commissioner of Ontario.