Terms and Conditions – Supportive Ride Company Ltd.

1. Service
Pre-booked, flat-rate, door-through-door NEMT. No meter. Toyota Sienna Hybrid, ramp access, sanitized van. First 30 min wait FREE, then $26/hr capped $52 Guelph / $78 K-W / $104 Toronto.

2. Bookings & Payment
All rides via https://supportiveride.ca/book-a-ride/. Pre-booked only. Prices at https://supportiveride.ca/rates/ + HST. No cash on board – e-transfer or invoice. Confirmations via email/text.

3. Cancellations
Free cancellation >24 hrs. <24 hrs: 50% fee. No-show: 100% fee. Toronto/London routes: 48-hr cancellation.

4. Eligibility & Safety
Ambulatory and wheelchair (Q’Straint secured). One attendant and one service animal FREE. Client must be medically stable for NEMT – not emergency service. We reserve right to refuse unsafe conditions. Credentials: CPR/First Aid Level C, Vulnerable Sector, PASS, AODA, WHMIS, IPAC, PHIPA, $3M Commercial Liability, 2x MTO/yr, WSIB.

5. Liability
Service at client risk for medical condition. Not liable for delays due to weather, traffic, road closures. Maximum liability limited to fare paid.

6. Conduct
No smoking/vaping, no abuse. Must wear seatbelt / securement.

7. Governing Law
Ontario, Canada.